My wife and I purchased two remotes for our car alarm system. When we arrived they listened to our request and within minutes we were on our way home. Nice people to do business with.
-Les & Mary
David, Thanks for your work on my wife's Volvo XC90. She absolutely loves the new setup, and so do I. I appreciate you guys being so flexible and accomodating us when you thought it may not have been possible. We will be back again for sure. Thanks again man....
My remote start is working great. Makes the winter days coming seem a little less miserable. THANK YOU for the great service. I especially appreciated the rides to and from home..
Sounds Fast- Thank you so much for the Block Party you hosted. We really appreciate your support!
-Dr. Deanna St. Germain-Medical director for The Kids Center
In my workshops I talk about something that I do in my life that has helped me to grow a better business. It's my customer service notebook. In it, I keep a record of great - and not so great, customer service experiences that I am blessed or depressed with. I then review these notes and pull things from it to apply to my businesses. I find it a great reminder for what is really most important to the success of any business: a great product, knowledge of and belief in your product, and outstanding customer service. With these things you have the recipe and ingredients for a lasting business.
Yesterday, I had a great experience and a few things to add to my notebook. I have been searching for an iPod dock for my car stereo for some time. I surfed the forums, googled manufacturers, and the outlook was dismal. I have an unusual make and model (as far as iPod connectors go) and most everything I read said it really couldn't be done. Fooey! I then started calling every car stereo shop in town. Several said, "sorry, we don't know of any product for your car." A couple of them said, "We'll look for something and call you back." ONE shop actually did call back - and within the hour. They had a solution. I didn't believe them. I played along though and placed an order for the product with them.
When it came in, I brought the car in for the install. The shop was clean - even the bathroom. That's weird. Car stereo shops are a guy thing. Only guys work in car stereo shops and auto repair joints. Guys don't typically maintain spotless bathrooms without the help of women – unless they are fanatics about attention to detail. This was a good sign.
As I was turning over the keys, the owner posed the question, "How are you going to actually mount the iPod?". I figured I'd get one of those suction cup thingys or just throw it in the glove box. The guy said, "Our installers are pretty creative. If we can come up with a cool way to mount the iPod that looks clean, would you like us to do that?" Sure I would. Sounds good to me - pun intended. I thought about this afterwards: what a great upsell! It satisfies my needs perfectly and gives them a little icing on the cake. I'm all for it. I was still skeptical though.
I left my car and went to the office and waited, anticipating that call..."Uh, Mr. Kubota, we're sorry but this device actually won't work with your car. You were right, you can't connect an iPod to it." The call came, but it was, "Mr. Kubota, we have a GREAT solution to mount your iPod, we can create a custom dock for it in your unused ashtray. It will look like a factory iPod dock and when you close the ashtray it is completely hidden." Bitchin'.
One hour before the promised ready time, they called and said, "Come 'n get it."
I did, and it rocked.
I am thrilled that I can now listen to my iPod, in full CD quality, in my car. It's a simple pleasure, I realize, but that's what life is all about, right? So what goes in the notebook that we can learn from?
1) Follow through. They called back when they said they would with answers to my questions.
2) Professionalism. They were polite, knowledgeable on their products, my car, and the installation.
3) Attention to detail. The shop was immaculate. They instilled trust. The installation looks like a factory job.
4) They up-sold me something I really needed, so I was more than happy to buy and appreciated the creative thinking.
5) They over delivered. I came away with a better solution than I had even hoped for.
Oh, and the clencher? When I came in to pick up and pay, the price for the custom dock was less than I expected AND after I wrote the check he noticed he forgot to add the $37 shipping for the special ordered product. I said, "No problem, I can write another check..." but he said, "Ah, don't worry about it, just come back and see us next time you need something."
Darn right I will. And I'm telling everyone I know that Sounds Fast in Bend, OR is the pinnacle of mobile audio shops.
Hi Dave, this is Jessica LaMere. I wanted to Thank You again so much for helping me out. All of you guys were great. Ranae told me you guys were the one's who helped out Shane and I really wanted to take my business to you guys just for the fact that you all helped and supported Shane. If I ever need anything else I will be back for sure. I really wish there were a lot more people in the world that would care enough to help people out that are in a terrible situation as we are. I cannot thank you guys enough. My son's site is: www.caringbridge.org/visit/johngrable and it has a lot more info about John's cancer, my son Joey's heart defect, and also about my son Marshall who passed away from SIDS in 2001.
Thank You so much,
OK. First of all let me say wow!! I was so impressed with the level of customer service that I received at your shop. I also own a small business and am aware of how important customer service is. Thank you so much for all the great work on our motorhome. IT ROCKS!
-Rick Clothier- Nortgate Auto
You Guys ROCK!!!!! You are the best!!!! I love what you\'ve done with my humble little Civic Si. I know the Passport you installed doesn\'t make me invisible, but it comes pretty damned close. All my attorney/PI buddies are going to want this set up. Keep up the good work guys, I can\'t wait to install some flashy toys on the Malibu! Rhonda
Thanks again for the great job and checking up with me. We will do biz again.
On behalf of United Way of Deschutes County, I would like to thank you for playing in the United Way Golf Classic at Crosswater July 25, 2010. Thanks to your support, the event was a tremendous success, raising nearly $18,000.
Proceeds from the tournament will help us improve lives and create a more hopeful, healthy, happy community for everyone.
It’s all of us working together, united in our caring, that makes a big difference in our community. We’re grateful for your support!
-Ken Wilhelm- United Way
To everyone at Sounds Fast,
I just wanted to write and say thank you very much for your donation for my trip to Las Vegas for the Miss USA pageant. I really appreciated the help and just wanted you to know. Vegas was an incredible experience! I didn't win, but had a great time, nonetheless. Thanks again!
-Kate Paul, Miss Oregon USA 2010
The Bend Ronald McDonald House simply could not provide for each and every family who walks through our doors without your generous support of the 2010 Central Oregon Open Auction and Golf Tournament. Our "home away from home" keeps families together so they can heal together in times of untold stress and uncertainty.
On behalf of all families who will use the Ronald McDonald House in 2010, thank you for your generosity and support of this year's event through your golf purchases totaling $120 and your donation to our auction. It is because of generous supporters like you that we can continue to serve our crucial mission. As this is especially important in times of economic uncertainty, we could not be more thankful for your belief in our program.
Thank you for supporting this wonderful event and the Ronald McDonald House Charities of Central Oregon.
-Zak Boone, Executive Director of The Ronald McDonald House
Dear Sounds Fast, On behalf of the Powell Butte Parent Teacher Club and students we would like to thank you for your contribution to our annual school carnival. Your donation of a Hornet Remote Start System was greatly appreciated! Thank you
-Powell Butte PTC
April 6, 2008
Thank you so much for participating and supporting the Dara Hatcher Foundation fundraisers in Bend, Eugene and Springfield Your many acts of kindness and generosity to my family, Dante and me will long be remembered. We are so humbled. I can't begin to tell you how relieved I am to be able to afford the co-pays at medical appointments, to pay our rent and utilities and to take care of Dante. As many of you know, I have been home from the hospital for three weeks recovering from several surgeries. My family is still in Bend helping Dante and me with daily living needs. I am feeling a little better each day and am getting much needed healing rest. The next phase of my treatment will be radiation beginning April 17th. I have an excellent oncology team and am looking forward to putting cancer in my past. Dante and I send each of you our most sincere appreciation for all you've done for us. We want you to know that you have lifted our spirits and reminded us of the goodness that surrounds us.
-Dara Hatcher and Dante
October 23, 2007- Dear Jamie and Friends of the KIDS Center, On behalf of the KIDS Center Board of Directors, we would like to sincerely thank you for the generous donation of $2250.00 from your Sounds Fast Block Party. For many Central Oregon children, abuse is a recurring nightmare. With your help for the present, you have given hope for the future. Assistance from friends like you makes it possible to re-ignite the fires of hope and trust in the hearts of abused children across our community. Your donation directly helps us serve these children and we are proud of the fact that $.83 of every dollar is used to provide the kids and their families with our specialized services. Thank you for your gift.
-Bob Smit- Executive Director of The KIDS Center
September 16th, 2005- Dear Sounds Fast,Please accept our sincere appreciation for your donation of $1411.27 to the American Red Cross raised from your Block Party. We have directed your gift to the American Red Cross Disaster Relief Fund to be used to help meet the needs of those affected by disaster.
-Kevin M. Doroski- Executive Director
As we watch these kids come in after unspeakable events in their lives, we are so thankful for people like you. With your recent donation of $1700 from your Block Party, you have helped children access the healing services provided by KIDS Center. You are instrumental in changing lives... in a powerful and positive way.
-With Kind Regards, The KIDS Center Staff
Colin, You probably won't remember us, but my wife and I had you put in a stereo in our older Cadillac. I just got your card in the mail today and I'd like to get on your mailing list. We really appreciate the way you do business, it's truly rare in this day and age. We are home in Bandon now on the coast but we really like Bend and are looking for an excuse to come back. The next time we need something electronic, rest assured we'll be back and look you up. And we love the radio/XM installation you guys did for us.
The four Rotary Clubs of Bend and our chosen charities want to thank you for your participation in the Rotary Duck Race!
Thank you for helping with our junior class. Your support is greatly appreciated. The money that you helped us raise will go to our graduation.
-Ginny McCormick- Madras High School
On behalf of the Bend Senior High School's Parent Graduation Party Committee, we would like to thank you for your generous donation of a Kenwood stereo, speakers and iPod cable. Your donation supports our goal, which is to recognize and congratulate our kids for all of their high school accomplishments with a drug and alcohol free all night celebration following graduation.
-The Committee of the 2011 Senior Graduation Party
Dear Sounds Fast, On behalf of all the children and families we serve at KIDS Center, THANK YOU for your recent gift in the amount of $1353.89 dated October 17th, 2011. We so appreciate your dedicated support over the last five years. Your Block Party not only raises much needed funds for our operations but also raises community awareness. Again, thank you for your support and for making a difference in the lives of children in our community.
-The KIDS Center
I had a remote start and new stereo with bluetooth installed everyone was polite and I love my remote start especially on these chill Central Oregon mornings and evenings, thanks guys for doing an awesome job!
Dear Jamie and all connected with Sounds Fast, We thank you for participating in our 2012 golf classic. All participants play a major role in helping support our partner agencies and the valuable programs they provide. In 2011, those programs served over 74,000 people in our county. Thank you again!
-United Way of Deschutes County
Central Oregon Street Rods Association wishes to thank you for your generous donation in support of our July 4th car show. Your help is greatly appreciated
-Central Oregon Street Rod Association
Dear Colin, The Iron Maidens wish to thank you for your generous donation of the speakers and tuner. Because of your generosity we were able to present the Make-A-Wish Foundation with our proceeds of $10,000 to benefit the children and thier families. Thanks again!
-Connie McCurdy- The Iron Maidens
I just want to let you know that I got the speakers installed (with minimal modifications required) and they sound good.
Thanks for you help finding the speakers and for the great price. I really appreciate it.
Dear Sounds Fast,
Thank you for sponsoring the 2012 Gopher Broke Scramble. The event was a great success, generating close to $20,000 for recreation scholarships. Your support makes this event possible and truly makes a difference for children in our community.
-Kim Johnson- Administrator Bend Parks and Rec
Thank you for supporting the 2012 Great Drake Park Duck Race! Attractive prizes like yours help sell tickets. Without your support, the race wouldn't have near the impact it does today. This year we surpassed the milestone of $1,000,000 donated to charities through the life of the duck race. Thanks again!
-The Four Rotary Clubs Of Bend
Thank you very much for your gracious donation to the 1-82 CAV/HHT family Christmas party raffle. I can't begin to tell you how much we all appreciate your support! The funds raised from our raffle will be used to support in-house resources such as the NCO Emergency Relief Fund and our family resources group. These resources are available to soldiers and their families in a time of need and are especially helpfull during times of unit deployment. As you may have heard through various news outlets, we are scheduled to deploy to Afghanistan in 2014. It is never to early for us to begin making sure that these resources are in tip-top shape before we are scheduled to leave. Your donation is undoubtedly going to help us reach our goal. Thank you once again for your support. Local businesses such as Sounds Fast make it easier for us to support and defend our community, state and country!
-Paul M. Messett, PFC
Dear Valued Donor, Thank you so much for your generous donation to Oregon Basics Wrestling Academy. These boys are the future of our community and through wrestling they are learning the fundamentals of citizenship and character to grow into well rounded and disciplined young men.
-Oregon Basics Wrestling Academy
Dear Sounds Fast, On behalf of all of us at Helping 541, thank you very much for your recent contribution. We are extremely grateful for your generosity. Your contribution came at a crucial time and allowed us to purchase gift cards from clothing stores and food coupons from local establishments to give to these teens that would otherwise have nothing during this past holiday season. Now, thanks to you; there were smiles and spirits uplifted and hope restored that could not have happened without people like you.
Dear Colin, On behalf of the Bend Surgery Center Foundation Board of Directors, thank you for supporting the fourth annual BSCF fundraising event with your generous donation for our auction.
With grateful appreciation
-Neal Maerki, President of BSCF
Dear Sounds Fast,
Thank you very much for your generous donation for our First Annual Bend High Lacrosse Silent Auction. Our fundraising efforts were a great success and we could not have done it without you and your donation.
-Bend Senior High School Lacrosse Team
Colin, Jamie, Dave, and the rest of the crew are awesome at what they do. SoundsFast has been around a long time now and a shop in a small town doesn't survive unless they offer excellent products and customer service to match. When I moved to Arizona several years ago I had another shop work on my vehicle, Audio Adrenaline in Prescott Valley, Arizona (an equally excellent shop), and the owner of Audio Adrenaline stated "I don't know what shop you were using in Oregon but feel free to go back there anytime. We looked at their work and it is impeccable." Now that I am back in Oregon, I would never take my vehicle anywhere else. SoundsFast may not always be the cheapest but I am a firm believer that you get what you pay for and the very few times that I have had issues SoundsFast has ALWAYS stood behind their work, scheduled me immediately, serviced the vehicle in a timely manner, and all at no expense to me. I highly recommend this shop because their customer service, expertise, and products are as good as it gets. Thanks gentlemen!
-Taylor B per yelp.com
Guys at Sounds Fast are great. I went in with a problem with my remote start that they had installed over a year ago. They fixed it while I waited and no charge. Way to stand behind a product and installation!
-Maria S. per yelp.com
Sounds Fast did a great job for me. I was traveling through Bend on an RV trip. I needed to get the antenna on my truck changed so it would get clear, non-blocked reception. Jamie was able to schedule me immediately and get the problem diagnosed and fixed at a very reasonable price. I was on my way wIthin an hour. Very knowledgeable and professional staff and a very comfortable chair and wifi while you wait.
-Tom S. per yelp.com
This is a GREAT shop. The people who work there are the most qualified in the area to work on your custom applications and know their business well. The only place in Central Oregon to buy car audio and other auto related electronics. Dave and Jamie are solid guys who have a lot of knowledge and integrity.
-M.S. per yelp.com