My wife and I purchased two remotes for our car alarm system. When we arrived they listened to our request and within minutes we were on our way home. Nice people to do business with.

David, Thanks for your work on my wife's Volvo XC90. She absolutely loves the new setup, and so do I. I appreciate you guys being so flexible and accomodating us when you thought it may not have been possible. We will be back again for sure. Thanks again man....

My remote start is working great. Makes the winter days coming seem a little less miserable. THANK YOU for the great service. I especially appreciated the rides to and from home..

Sounds Fast- Thank you so much for the Block Party you hosted. We really appreciate your support!

In my workshops I talk about something that I do in my life that has helped me to grow a better business. It's my customer service notebook. In it, I keep a record of great - and not so great, customer service experiences that I am blessed or depressed with. I then review these notes and pull things from it to apply to my businesses. I find it a great reminder for what is really most important to the success of any business: a great product, knowledge of and belief in your product, and outstanding customer service. With these things you have the recipe and ingredients for a lasting business. Yesterday, I had a great experience and a few things to add to my notebook. I have been searching for an iPod dock for my car stereo for some time. I surfed the forums, googled manufacturers, and the outlook was dismal. I have an unusual make and model (as far as iPod connectors go) and most everything I read said it really couldn't be done. Fooey! I then started calling every car stereo shop in town. Several said, "sorry, we don't know of any product for your car." A couple of them said, "We'll look for something and call you back." ONE shop actually did call back - and within the hour. They had a solution. I didn't believe them. I played along though and placed an order for the product with them. When it came in, I brought the car in for the install. The shop was clean - even the bathroom. That's weird. Car stereo shops are a guy thing. Only guys work in car stereo shops and auto repair joints. Guys don't typically maintain spotless bathrooms without the help of women – unless they are fanatics about attention to detail. This was a good sign. As I was turning over the keys, the owner posed the question, "How are you going to actually mount the iPod?". I figured I'd get one of those suction cup thingys or just throw it in the glove box. The guy said, "Our installers are pretty creative. If we can come up with a cool way to mount the iPod that looks clean, would you like us to do that?" Sure I would. Sounds good to me - pun intended. I thought about this afterwards: what a great upsell! It satisfies my needs perfectly and gives them a little icing on the cake. I'm all for it. I was still skeptical though. I left my car and went to the office and waited, anticipating that call..."Uh, Mr. Kubota, we're sorry but this device actually won't work with your car. You were right, you can't connect an iPod to it." The call came, but it was, "Mr. Kubota, we have a GREAT solution to mount your iPod, we can create a custom dock for it in your unused ashtray. It will look like a factory iPod dock and when you close the ashtray it is completely hidden." Bitchin'. One hour before the promised ready time, they called and said, "Come 'n get it." I did, and it rocked. I am thrilled that I can now listen to my iPod, in full CD quality, in my car. It's a simple pleasure, I realize, but that's what life is all about, right? So what goes in the notebook that we can learn from? 1) Follow through. They called back when they said they would with answers to my questions. 2) Professionalism. They were polite, knowledgeable on their products, my car, and the installation. 3) Attention to detail. The shop was immaculate. They instilled trust. The installation looks like a factory job. 4) They up-sold me something I really needed, so I was more than happy to buy and appreciated the creative thinking. 5) They over delivered. I came away with a better solution than I had even hoped for. Oh, and the clencher? When I came in to pick up and pay, the price for the custom dock was less than I expected AND after I wrote the check he noticed he forgot to add the $37 shipping for the special ordered product. I said, "No problem, I can write another check..." but he said, "Ah, don't worry about it, just come back and see us next time you need something." Darn right I will. And I'm telling everyone I know that Sounds Fast in Bend, OR is the pinnacle of mobile audio shops.

Hi Dave, this is Jessica LaMere. I wanted to Thank You again so much for helping me out. All of you guys were great. Ranae told me you guys were the one's who helped out Shane and I really wanted to take my business to you guys just for the fact that you all helped and supported Shane. If I ever need anything else I will be back for sure. I really wish there were a lot more people in the world that would care enough to help people out that are in a terrible situation as we are. I cannot thank you guys enough. My son's site is: www.caringbridge.org/visit/johngrable and it has a lot more info about John's cancer, my son Joey's heart defect, and also about my son Marshall who passed away from SIDS in 2001. Thank You so much, Jessica LaMere

OK. First of all let me say wow!! I was so impressed with the level of customer service that I received at your shop. I also own a small business and am aware of how important customer service is. Thank you so much for all the great work on our motorhome. IT ROCKS!

You Guys ROCK!!!!! You are the best!!!! I love what you\'ve done with my humble little Civic Si. I know the Passport you installed doesn\'t make me invisible, but it comes pretty damned close. All my attorney/PI buddies are going to want this set up. Keep up the good work guys, I can\'t wait to install some flashy toys on the Malibu! Rhonda

Thanks again for the great job and checking up with me. We will do biz again.

Hello, On behalf of United Way of Deschutes County, I would like to thank you for playing in the United Way Golf Classic at Crosswater July 25, 2010. Thanks to your support, the event was a tremendous success, raising nearly $18,000. Proceeds from the tournament will help us improve lives and create a more hopeful, healthy, happy community for everyone. It’s all of us working together, united in our caring, that makes a big difference in our community. We’re grateful for your support! Ken Wilhelm Executive Director